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BelleVie online
Overview

Provide feedback on the user experience of a home care services company's website.

  • One to one discussion
  • Influence

Aim

Bellevie Care is a home care services company who are looking to improve the user experience of their website when customers want to enquire about their services. This project aims to understand what are the needs of someone searching for home care services online and then improve that experience based on those needs. This will benefit the customer by making it easier for them to achieve their goals and the business to achieve more and better leads.

Volunteer Criteria

BelleVie are particularly interested in hearing from people who have experience of looking for home care services for themselves or a family member or friend either currently or in the past or those who currently use home care services.

What will I be asked to do?

You will be asked to join a Zoom call where you will be asked a few questions and conduct a very short usability test of the website. (This is a test of the BelleVie Care Website and not of yourself.) 

This will take approximately 1 hour.

When and where?

The call will take place via Zoom at a convenient time for you.

If you are unfamiliar with Zoom, please click here to read our blog on how to get involved online.

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