This is an opportunity to help develop materials to help people renew a passport online.
It is now possible to renew your passport online. However, many people find this process difficult.
This project aims to understand the challenges of completing official tasks online, in particular the process of renewing a passport and to design and test prototype materials to help people renew a passport online.
As this research specifically deals with British passport renewal, you must be a British citizen to take part.
The researchers would like to work with Voice North members who have some online skills but do not identify themselves as being experts. E.g. are able to use email and the internet on a computer or tablet.
They would also like to work with some people who have already used, or would like to use, the internet to complete official tasks such as paying bills, renewing a driving license or passport and online banking but this is not essential.
You will be asked to take part in two, 2 hour workshops.
In these workshops you will be asked to:
The workshops will be run by researchers from the UK Home Office and the Open Lab at Newcastle University.
Following the workshops, help materials will be further developed and sent out to people with specific North East postcodes for a larger scale evaluation.
The workshops will take place on Thursday 1st February and Thursday 15th February, 14:00-16:00.
They will take place at the Urban Sciences Building, Newcastle University. This is a short walk from Central Station, St James Metro station and Haymarket bus station.
A researcher will meet you in the main foyer.
Reasonable travel expenses will be reimbursed and participants will receive a £15 Love2Shop voucher per workshop. Refreshments will also be provided.